Widerrufsrecht

I AM RETURNING THE PRODUCT AND ASKING FOR A REFUND (RIGHT OF WITHDRAWAL FROM A PURCHASE MADE REMOTELY)

1. Have you changed your mind? Do you want to return the product? Let us know!

You have 30 days from the date of the receipt of the product to return it without providing a reason. You just have to inform us about your decision.

There are three ways to do this:

• Email us at: info@initialpure.com
• Fill out the return form and send it to us via email or together with the returned item(s) within 30 days from the date of purchase.
  
• Complete the return form available in the Customer Account.

Unfortunately, we cannot accept returns on sale items or gift cards. 

2. Securely pack the returned item(s) and send them to:

Unit 1603, 16/F, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan, Hong Kong, With a note saying “RETURN + order number”

• You need to do it within 7 days from the date we receive your decision to return the product(s).
• You have to send the package at your own cost.
• We don’t pick up packages sent at our cost or to a Parcel Locker!

3. Learn about our return policy:

• The product(s) must be clean, unused, without any scents/odors (for example beauty products or perfumes). For hygiene and safety reasons, intimate items cannot be returned or exchanged once worn.
• Each item must have its original paper tags.
• If you are returning perfume or other beauty products, remember that they must be intact, i.e. in their original, undamaged plastic packaging protecting the product from being opened.
• If your order contains more than one item, you don’t have to return all of them, however, keep in mind that items that are part of a set cannot be separated.
• If the item you wish to return included a free gift, both products must be returned.

Remember! Damaged, incomplete, or dirty products cannot be returned or exchanged and will be sent back to you.

4. European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

5. Contract withdrawal, returns for orders delivered outside the Territory of the European Economic Area

• Shipment of an Order outside the territory of the European Economic Area is considered an export.
  
• The Customer bears all of the costs of customs clearance or customs debts.
• The return of the Order is possible at the full cost of the Customer, which means that he is obliged to bear the cost of return shipment, as well as all other costs incurred by the Seller related to the shipment of the Order. The Seller has the right to deduct the cost related to the shipment from the payment made by the Customer.
• In the event of failure to collect the Order due to Customer negligence or refusal to collect the Order shipped outside the European economic area (export invoice), the Seller has the right to deduct the cost of such return from the payment made by the Customer. For economic reasons (the cost of return exceeds the value of the returned goods), the Seller has the right to abandon such shipment without the obligation to reimburse the Customer for the payment made for this Order.

6. Refunds

• You will receive a transfer to your bank account no later than 14 days from the day we receive your package. If the payment was collected on delivery, we will refund your money to the bank account provided in the email or return form.
• If you are returning all products purchased within a single order, we will also refund you the purchase costs. By purchase costs we mean the cheapest delivery method offered in our store. In the case of a partial return, the delivery costs are to be covered entirely by you.
• Products purchased with a gift card cannot be exchanged for cash. In the case of such a return you will receive a voucher equal to the value of returned products.
• If more than 14 days have passed since we’ve approved your return, please contact us at info@initialpure.com.