1. Select the product.
2. Indicate the appropriate size.
3. Choose the “Add to basket” option.
4. By clicking the “Basket” icon, you will be taken to your shopping cart. You will be transferred to a new tab where you will find information about the products you have selected. If you have a discount code, you can enter it here. If you wish to add something else to your cart, select the “Continue Shopping” option. After completing your purchase, select the "Next" option.
5. Log into your account. If you don’t have an account yet, fill in the details. You can also place an order as a guest. 
6. Choose a delivery and payment method.
7. Here you can add a comment to your order. Read the regulations and privacy policy, and then click “Order and pay”.

To make changes in a placed order, contact the Customer Service Office. However, if it turns out that the order is already being processed, the modification will not be possible.

We usually prepare and ship orders within 48 hours from their confirmation. The delivery time depends on the delivery place and it is different for every country. Currently, we send parcels via couriers.

Note! Order fulfillment and delivery times don’t include Saturdays, Sundays, and bank holidays. During the peak shipping season, there may also be slight delays in delivery. You can check the status of your order by logging into your individual customer account.

The cost of delivery by courier within the European Union is 15.99 USD, and to other countries 24.99 USD. 

To receive an invoice for your order, in the “Personal information” section select “Company” and fill in the data. Finally, click on the “Please issue a VAT invoice” button at the very bottom of the form.

Unfortunately, there is no possibility to combine orders. To purchase another product, you must complete a separate transaction.

To cancel a placed order, send an email to info@initialpure.com, or contact our Customer Service Office.

Unfortunately, there is no possibility to add products to an already placed order. To purchase another product, you must complete a separate transaction.

Yes. Our packages are very discreet. The package is one-colour, without a visible logo.

If the box with your order is damaged, call the delivery company’s hotline as soon as possible. You are then making a complaint as the recipient; you can also call us and we will file a complaint as the sender.

Yes. Just remember to include the destination country in the address details.

Unfortunately not. The parcel is delivered according to the shipping company’s work schedule.

We currently accept: 

• Credit & Debit Cards (Visa, MasterCard, American Express)
• UnionPay
• Apple Pay
• Google Pay

Alipay is currently under integration and will be available soon.

All payments are processed through secure, encrypted gateways. In the event of an unsuccessful payment, please contact our Customer Service Office. You will receive a link to complete a quick payment.

We wait 14 days for payment. If we do not receive your payment within 14 days, your order will be canceled.

Absolutely. We use advanced SSL encryption and trusted payment providers. Your payment details are never stored or shared, ensuring a safe and secure checkout experience.

Subscribe to our newsletter - you will receive the discount code from us by email. Please enter it in the appropriate field when completing your order.

You can find all the information in the returns section.

The return may be rejected by us for two reasons:

• when we receive it later than 30 days from the day when you received the package.
• when we find that the product shows signs of use. For hygiene and safety reasons, intimate items cannot be returned or exchanged once worn.

The customer makes the return at their own cost.

No. You can return a product that does not meet your expectations by following the “returns procedure” and then place the order again.

Get familiarized with the size chart.

If you want to create an account in the Online Shop, click "Account" and then select the "Create a new account" option in the upper right corner of the page. Then fill in the required fields. By creating an account, you accept our Terms and Conditions and Privacy Policy. Finally, click "Register an account". After registering an account in our store, you can log in.

You don’t need an account to shop with us. However, remember that by registering in our store you can:

• Order faster.
• Conveniently follow the status of your orders.
• Check your purchase history.
• Return products more easily.