Shipping policy

Logistics Policy

Thank you for choosing our products! To ensure you have the best shopping experience, we have established the following logistics policy:

1. Delivery Coverage

We currently offer nationwide delivery services, including remote areas. For international shipping to specific countries or regions, please contact our customer service team for more information. info@initialpure.com

2. Delivery Time

We will begin processing your order within 1-2 business days after order confirmation. Delivery typically takes 5-8 business days, depending on your delivery address. Order fulfillment and delivery times don’t include Saturdays, Sundays, and bank holidays. During the peak shipping season, there may also be slight delays in delivery.

3. Shipping Fees

The shipping costs include participation in preparation and packaging costs as well as postage costs. They are fixed, consisting of a fixed part and a part depending on the number of items ordered. Only the geographical area and the shipping method chosen by you vary the amount.

European Union: 15.99 USD
Other countries: 24.99 USD

4. Delivery Methods

We partner with several reliable logistics companies, including UPS courier services, Colissimo, DHL and others, to ensure your package is delivered safely and promptly. You can track your package in real-time using the tracking number provided after your order is shipped.

5. Package Safety

All products are carefully packed to ensure they are not damaged during transit. If you notice any visible damage to the packaging upon receipt, please verify with the delivery personnel before signing, and contact our customer service team immediately.

6. Package Inspection and Acceptance

We recommend inspecting the package for any damage before signing for it. If you notice any issues, please refuse the delivery and notify us promptly for assistance. If you discover any quality issues after accepting the package, please contact us within 7 days for resolution.

7. Order Tracking

Once your order has been shipped, you will receive an email or SMS containing the tracking number. You can use this tracking number to monitor the delivery progress on our website or the logistics company’s website.

8. Delivery Issues

In the event of special circumstances (such as natural disasters, logistics company strikes, etc.) causing delivery delays, we will notify you as soon as possible via email or phone and strive to provide a solution. We are not responsible for delivery issues caused by incorrect addresses provided by the customer or other personal reasons.

9. Contact Information

If you have any logistics-related questions or need further assistance, please feel free to contact our customer service team, info@initialpure.com or +852 4404 6875. We are here to help you.

Thank you for your understanding and support, and happy shopping!